Have a question about a product or order?
Have a suggestion for us?
Send us a message and we will get back to you as soon as we can
What does your name Pachamama mean?
We love our Name!
Pachamama means Mother Earth. Pachamama is a goddess revered by the indigenous peoples of the Andes. In Inca mythology she is ‘Mother Earth ‘ goddess, and fertility goddess who presides over planting and harvesting, embodies the mountains. She is also an ever-present and independent deity who has her own creative power to sustain life on this earth. In the 21st century, many indigenous peoples in South America base environmental concerns in these ancient beliefs, saying that problems arise when people take too much from nature because they are taking too much from Pachamama.
Does adding an item to my bag reserve it?
No, we’re afraid not, nothing in your basket is reserved. If there is only one item left and it sells out before you begin the checkout process then an ‘out of stock’ message will be shown on the checkout page and you’ll have to remove the item from your basket before being able to proceed through the checkout. If more stock is expected an estimated despatch date will be shown on the checkout page.
Can I track my order?
Yes, we send all our parcels via AN post tracked service in Ireland You will find the tracking number for Despatch Confirmation Email.
What are your delivery timescales?
Standard delivery is approximately 2-4 working days for Ireland . During busy periods or adverse weather this may take longer, in which case we will highlight the delay online whenever possible.
Can I exchange an item without proof of purchase?
No, We will not accept items back without proof of purchase -a Pachamama Style receipt.
How long do I have to return or refund an item?
We love every piece here at Pachamama Style but if for some reason you are unhappy with your purchase or need a smaller/larger fit please see returns or refund policy. If merchandise is returned, as sold, together with the original receipt we are happy to refund within 14 days or exchange within 28 days.
To be eligible for a return, your item must be unused and in the same condition that you received it i.e. with all labels still intact and with a receipt or proof of purchase and proof of purchase is absolutely essential.